Problem: You will often see an option to view content on Westlaw that is not really on Westlaw. This occurs because the back-end data Westlaw provides is inaccurate.
Workaround: Unfortunately, until Westlaw fixes its data, SuperSearch will continue to show some items as being available in Westlaw that are not really there. Please verify the content is truly available when you first find it. We may be able to obtain via interlibrary loan if it is not actually on Westlaw.
Problem: When using the "Check for Full Text @ Drake" link in PubMed, the resulting links to available full text sometimes take you to the journal's index of issues, rather than directly to the article's full text. This is true for New England Journal of Medicine, but may also happen with other journals.
The reason this happens is that PubMed does not provide a necessary field in the "Check for Full Text" link, so SuperSearch isn't able to find a match at the article level.
Workaround: We've added a "DOI Link" for articles like these. DOI stands for "Digital Object Identifier," and because each article has its own unique DOI, the DOI Link should take you directly to the full text article.
Problem: For some EBSCO articles, SuperSearch links to the wrong full text article. This happens when more than one article appears on the same page of the same issue of a journal or magazine. EBSCO does not provide accurate data in this situation, and SuperSearch retrieves only the first matching article on the page.
Workaround: Unfortunately, until EBSCO fixes their data, you will need to browse the journal's index of issues by searching for the journal title in the Journal Finder.
Issue: Occasionally, search results will appear with a "View all versions" button, but when you click the button, only one version is displayed.
This issue has to do with the agreement the SuperSearch vendor (Ex Libris) has with publishers and content providers. Some journals are indexed by multiple providers, and Ex Libris is contractually obligated to include them all. The "View all versions" situation arises when an article is indexed in multiple sources, but Drake only subscribes to one of them.
Workaround: No workaround is required. Ex Libris is aware of this issue and is working on a solution.