If you submit a print or copy job and receive a message that indicates you have insufficient funds but there should be funds on your copy card or in your PaperCut account, it may be due to the following reasons:
If you are a student and are having difficulty logging in using the reader (black box with blue and white flashing light on the right side of the device), it may be due to one of the following reasons:
If you are logged into a Law Library computer and the B&W and Color follow me options are missing from the printer options drop down menu, printers can be added using the following steps.
1. Click on the drop down menu to display all printer options.
2. At the bottom of the printer options menu, click on add printer.
3. A pop-up box will appear. Do not type anything into the name, location, or model boxes. Just click Find Now on the right.
3. A list of all installed printers will appear at the bottom of the pop-up. Select the desired printer option and click ok. The option should then appear under the printer drop down menu.
If there is a paper jam, please go to the Information Desk and ask for help. Even though there are on-screen instructions that illustrate how to resolve the issue, problems with the device should only be handled by library staff.
If you attempt to submit a job through PaperCut and get stuck on the "Submitting" page, your job may be stuck in the queue. If you do not have time to wait for this issue to resolve, you can log in to one of the library computers and print your job directly or you can save your file to a USB and use that to print from the device.
To print using a USB:
Note: When printing a PDF from a USB, there is typically a very long delay before the document will print. If you need to print a PDF but are stuck on the "Submitting" page, log in to a Drake computer to print and, under the "Advanced" printing tab, check the box next to "Print as Image" before printing.
If the orange light on the left side of the display panel is lit up or flashing, do not release your print job. Instead, please alert a staff member at the Information Desk and release your job from a different device.